X AND O DATA FULL

Luckily, integrations of advanced technologies such as artificial intelligence (AI) and machine learning are expediting the transition to proactive support, and, eventually, predictive support.Īt SAP, these kinds of innovations are reflected in offerings such as Incident Solution Matching, support assistants and intelligent swarming methodology from SAP brings in the right product experts in a real-time and collaborative way, in order to handle issues that span multiple areas or products across a business. They want and need this support in real time, and they now even expect to be told what issues they may face before they even face them. In some cases, time was wasted trying to identify the right team to deal with the problem.Ĭustomers no longer have the time, energy, or patience to log incidents and wait for assistance. In the past, customers would be required to log an incident when they faced a problem and sometimes wait hours or days for a support engineer to help address it.

Traditionally, product support was considered to be a reactive, mundane process. X-data will also help inform targeted improvements to product and support delivery. This experience data (X-data), in combination with the O-data, will provide a holistic lens into the business value that customers feel they are receiving. While this data does provide some insight into overall performance, it surely does not show the whole picture.Īs SAP looks to transform the ways in which it delivers support in the experience economy, it is clearer than ever that customer sentiment, feelings, and desires should be the golden rule in support delivery. This is especially true in the services and support industry, where SAP has traditionally relied on purely operational data (O-data) to determine the effectiveness of offerings and quality of services. This stark contrast between perception and reality, commonly referred to as the “experience gap,” is an area that many organizations need to tackle. However, only eight percent of customers believe this to be true.

With customer needs and expectations constantly shifting, how can organizations ensure they are delivering the personalized experiences that modern consumers demand? Closing the Experience Gap with X-Data and O-DataĪccording to a survey conducted by consulting firm Bain & Company, 80 percent of CEOs believe they are delivering a superior customer experience.

In order to remain competitive, today’s companies must provide end-to-end experiences that continue to benefit the customer - even post-purchase. However, these experiences do not start and end at the point of purchase. Players of X and O won 16 times for a total of an equivalent of $52,300 with an average single win of $3,269.With the experience economy impacting how both business-to-consumer (B2C) and business-to-business (B2B) companies operate, organizations have started to shift from focusing purely on delivering services and products to delivering delightful experiences. Top online casinos by total win on X and O.

X AND O DATA FULL

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